G.E.M. Enterprises - Shipping
We process and ship your order as soon as possible. Typical order processing time prior to shipping your order is 24-48 hours. You will receive an order confirmation via email containing ship date, estimated delivery date and tracking numbers.
Our normal in-stock status is 95%+. Should an item be temporarily out of stock, we will note this in our online catalog.
Customers are responsible for all shipping charges. For most orders, we ship via USPS priority mail with delivery confirmation for $5.00. For express/overnight requests we ship via FedEx with prices starting at $20.00. Shipping and handling charges are not refundable. COD service is not available.
We cannot ship product purchases via personal checks until the check clears the bank. Address on company check must be the same as the ship to address. If not, we cannot accept that company check, but can still do business on a credit card basis.
For USPS priority mail with delivery confirmation, you can track your package on USPS by using the tracking number provided in your shipping confirmation e-mail.
For UPS ground shipments, two-day or overnight orders, you can track your package on UPS by using the tracking number provided in your shipping confirmation e-mail.
For FedEx ground shipments, two-day or overnight orders, you can track your package on FedEx by using the tracking number provided in your shipping confirmation e-mail.
If you do not receive your tracking number within 48-hours after ordering, please e-mail us at Customer Service or call us at 1-888-465-7668, between 10:00 AM and 5:00 PM Central Time.