G.E.M. Enterprises - Returns
All in-store sales are final. All trade show sales are final. Point-of-sale items are sold "as is" and cannot be returned for any reason. Authorized buyers are given ample opportunity to inspect all merchandise at time of purchase and payment is due upon receipt of goods.
Items purchased from our online store can be accepted for return or exchange. Returns must be authorized and within 30 days of purchase date. Important: No items may be returned to G.E.M. Enterprises without a Return Merchandise Authorization (RMA) or the merchandise will be considered an unauthorized return. The purchase date is the date printed on the sales receipt or invoice enclosed with your order. No returns can be made after 30 days of the purchase date or without a return authorization. Authorized returns must be in original, unaltered packaging and accompanied by a copy of the sales receipt or invoice with your RMA noted at the top of the page, and are subject to a 20% re-stocking fee for normal items, 40% on special order items. Items must be returned via UPS or insured parcel post. Charges for Shipping, Handling & Insurance are not refundable. Authorized returns will receive credit on the original credit card used to make the purchase (minus the above listed fees). If payment was made by check, a refund will be mailed to you (minus the above listed fees). Please allow up to 4 business weeks to process your refund. Return shipments must be prepaid and shipped to:
G.E.M. Enterprises
All authorized returns must first be inspected for use or damage before a full or partial credit can be issued. No stone that has been set/mounted or attempted to be set/mounted by customer (or customer's representative) shall be accepted for return or credit of any kind. Please allow up to 4 business weeks to process the return.
"Unauthorized returns" (packages mailed without an RMA, see above), will receive a credit memo for future purchases less a 30% re-stock charge and the original shipping costs we incurred to send you your order. No cash or credit card refunds are available for unauthorized returns.
Contact us within 15 days of the date of shipment of your order, and your claim will be processed immediately. Note: Established procedures by UPS, USPS and FedEx, must be complied with or they have legal right to deny your claim.